售后技术英文简历表格

IT Manager

Responsibilities and Achievements:

IT department daily management.

Scheduling department works, appraise the members performance, the training plan for all the internal users

Planning and development of IT solutions for company.

Regulate the use of IT assets.

Manage and work with members, and ability to communicate effectively with other department.

Technical SupportEngineer

Responsibilities and Achievements:

Answer phone calls and provide technical support for commercial and consumer users on software and hardware problems for notebook, desktop, workstation, PDA and thin client;

PDA and soft skill training for new heirs;

ITEngineer

Responsibilities and Achievements:

Whole company IT hardware and software management and maintenance.

Network device management and maintenance.

OA system management.

ERP system management.

Bachelor

Major Category:

Information Technology and Business Management

Technical Specialist，PrincipalSoftwareEngineer

Responsibilities and Achievements:

•        Focused on the Thomson Reuters financial market data (instrument data) maintenance system design, development, migration, implementation and support, based on Oracle Database, Forms and PL/SQL, etc., for internal customers, covering the global markets; Conducting the Global Exchange Data Administration (GEDA) Team Leader and Technical Specialist.

•        Led the Thomson Reuters Global Quote System (GQS) project on GEDA side; Responsible for the software design, development and implementation; GQS project is the core system upgrade project to enhance the system performance and solve the capacity issues by upgrading the current systems with new architecture, new applications, to migrate the core business data, covering the global markets.

•        Led the Thomson Reuters Edison system America/Europe transition project on GEDA side; In charge of the software design, development and implementation, to integrate the area or exchange specific applications, supporting global users.

•        Responsible for the design, development and implementation of Thomson Reuters Markets in Financial Instruments Directive (MiFID) project, for Europe, on GEDA side. MiFID project, the Thomson Reuters core system enhancement project, supports Europe exchanges to implement the technical solution based on the Markets in Financial Instruments Directive.

•        Involved in the Thomson Reuters Phoenix Project SG transition project, as the one of the key members, to hand-over Global Exchange Data Administration (GEDA) from Singapore to Beijing.

•        Mentor of internship student.

•        Thomson Reuters CRM/CPM system (Siebel) part-time trainer for Beijing development center.

ITEngineer

Responsibilities and Achievements:

•        Focused on the design, development and migration of Motorola finance customized software, based on Oracle Database, Forms, Reports and PL/SQL, etc., under the Oracle EBS environment.

•        Responsible for the design and development of Motorola finance customized software migration project, mainly for Oracle EBS Finance Payables (AP), from Motorola’s Israel and Brazil local systems to global finance system, to meet the software integration requirements.

•        In charge of the design and development of Motorola finance Outerbay Purging & Achieving report development project, for Oracle EBS Finance Payables (AP) and Receivables (AR), to validate the purging and achieving operation of Outerbay application.

•        Responsible for the design and development of Motorola finance interface encryption project for Oracle EBS Finance Payables (AP), to meet the security requirements for the personal credit card information, by using PGP.

Technical Consultant

Responsibilities and Achievements:

•        Involved in the Haier Co.,Ltd. BI (Brio) project, which was implemented by the former Hyperion; Responsible for software technical consulting and development, to provide the analysis and report service, based on the business data.

•        Focused on the P.R. China Ministry of Finance (MOF) Oracle EBS Finance implementation project, which was implemented by Oracle; In charge of the Oracle EBS Finance Payables (AP) interface customization development, to integrate the core finance system and external non-tax revenue systems, mainly the software design and development, based on Oracle Database, Forms, Reports and PL/SQL, in the Oracle EBS environment.

Bachelor

Major Category:

Packaging Engineering

Strong ERP system design background and knowledge of large database, sufficient experience in using different manufacture and service MIS.

Sufficient experience with US GAAP , SEC 10-Q,10-K and SOX.

***working independently under pressure or as a cooperative team membe.

Can refine the financial working procedure and internal control standard effectively.

Corporate Finance Controller

Responsibilities and Achievements:

Control the overall finance and fiscal management for eight affiliated companies, including the companies of medical vaccine R&D, blood serum manufacture, culture medium manufacture, medical instrument retail trade, and investment, located in different provinces or countries.

Oversee and approve the processing of revenue, expenditure, data entry, ledger update, department budgets, account maintenance, cash flow forecast and etc. Develop and implement finance, accounting, cost, asset, cash and auditing procedures. Establish and maintain appropriate internal control safeguards.

Prepare and ensure the financial statements, consolidated financial reports (include 10K & 10Q to SEC), and business analysis comply with local, government, SEC policy and the BOD oversea budgetary reporting requirements.

Evaluate, coordinate, approve, implement and improve the financial programs and financial and management information systems (ERP) for the whole company.

Communicate with other managers and the BOD, to provide consultative support, through financial and management information analysis, government policy research, to corporate business planning and investing initiatives. Such as the acquisition performance or joint venture set up. Include investment project forecast, feasibility appraisal, return rate analysis, finance due diligence, project asset evaluation, and law issue study, equity structure design.

Responsible for finance & operation integration of additional subsidiary company, include former employee training, finance management upgrade, embedding corporate finance & internal control policy and etc.

Finance Controller

Responsibilities and Achievements:

As the project manager, newly set up QAD system(ERP). Use the QAD to complete and continuously improve the working process and procedures with Production, Logistic, Purchase and Sales department, make sure all the operations are under system control, reconcile with each other, comply with internal control policy, and make sure all of the QAD activities is in line with related laws and rules of the SAFE, Tax Bureau, Custom and Bank(Export VAT Refund); Responsible for all the accounting practice of company, including financial planning, budgeting, creating month end financial reports, and preparing year-end reports for tax and business purposes and to oversea corporate, ensure timely reporting with high quality as well; Establish budgetary control systems and monitor compliance to budgets. Prepare analysis of data for management and executive board members. Lead and manage an efficient accounting and finance dept. Conduct standard cost set up and analysis, administer payroll affair, Maintain close working relationships with tax bureaus and all relevant governmental authorities as well as with independent auditors; Responsible for cash flow management, cash flow forecast, handling the financing in the authorized fields(Bank Loan, Foreign Loan and Capital Increase) to accomplish new factory, and etc.

Finance Supervisor

Responsibilities and Achievements:

With Platinum, Crystal Report system, Hyperion and E-business system, handle two full sets of accounting books，including a investment co. and a trading company Produce consolidation monthly financial and Managing reports of PRC GAAP & ***GAAP to local and overseas management，Responsible for cash flow management, cash flow forecast，reconciliation AR/AP with affiliate company, Self assessment, Edit and improve internal control policy to comply with SOX，Liaise with inter-offices and external parties, including auditors, tax bureau, suppliers, clients，Conduct administration of payroll affair，Perform monthly variance and analytical review on financial reports between actual and forecast data, Refine finance and related business process, and etc.

Master

Major Category:

International Finance

Major Description and Courses:

Having theories and experiences on Corporation Credit/Finance Rating and issued related thesis.

1、收集市场相关信息，提供分析报告；

2、为公司营销战略提供服务支持；

3、制定公司客户服务体系三大版块；

4、建立呼叫中心；

5、参与品牌建设推广；

6、VIP会员发展及维护；

7、设计策划活动方案；

8、参与公司VI形象LOGO设计。

1. 管理当地的客服中心，协调各级客服中心关系

2. 根据当地的销售情况，全力配合销售拓展当地的售后服务网络

3. 现场了解、规范、完善客服中心的处理流程

4. 重点用户跟进处理

5. 客服中心定期评审、走访

6. 当地产品故障、用户反馈的信息及时核实、反馈总部

7. 客服中心产品培训、售后培训以及服务规范的培训

8. 大客户（电信、联通、网通）特殊要求特殊个案及时跟进

9. 对当地销售进行技术支持，承担部分测试工作

10. 当地消协、质检部门的走访、联络

11. 提高本区域的用户、客户满意度、忠诚度

12. 运用数据管理控制成本运营

1、负责编写部门工作流程，客诉处理流程；

2、负责各地区客服网络建设，完成***、***个地州市服务网络建设；

3、负责代理商，营运商维护及协调，维护当地消协、质检部门关系；

4、管理监管各地市网点的运行状况，负责对地市网点组织产品培训、管理流程培训；

5、监控产品质量，并作出详细数据性分析；

6、大客户特殊要求特殊个案及时跟进；

Plenty of audit experience in IPO& annual audit under US GAAP and IFRS, SOX404.

Be involved in the industry of manufacture & consumer goods、medicine & pharmacology、TMT.

Be familiar with the business operation and capital transactions from the VC & PE entities.

Be familiar with the set up of legal structure out of PRC and the VIE & SPE structure in China.

Ability to address the complicated transations of M&A、finance instruments and stock option、consolidation.

Senior auditor

Responsibilities and Achievements:

The major responsibility is to provide assurance & advisory service to the clients such as US & HK listed coporations, and SOX404. Being the role of Accountant-in-charge, I am responsible to the coordination between the engagement manager and clients, to identify the audit risk based on the understanding and professional judgement of different clients’ nature and tailor the audit procedure accordingly; to draft the accounting Memo such as revenue recognition、VIE and SPE、Preferred share; to allocate the job to team members according to their experience and review the working papers and coach them；to give reasonable suggestion and solution on the issues identified and submit them to the engagement manager for reference; to clear the comments from the engagement managers and partners, summarize the audit issues and review the auditors’ report.

Manager

Responsibilities and Achievements:

Prepare the audit planning, understanding the clients’ business knowledge and nature, evaluate the inherent risk、operating effectiveness & design and implementation of internal control, calculating the planning materiality and perform the analytical review on the preliminary financial statements, identify the audit risk and fraud; Allocate different works to the associates based on their experience and grade, give proper encourage and coach to them; review the working papers prepared by them and resolve the queries raised by them during the fieldwork and make sure the timely completion of the engagement; Be responsible for some key accounts such as the review of consolidated financial statements、M&A、related party transaction、EPS and deferred tax、the accounting Memo of VIE and warrant & preferred shares, the inventory and sales cycle in manufacturing industry; Summarize the significant accounting adjustments and findings after the completion of fieldwork, then reported to engagement manager for ***, draft the auditors’ report and archive the audit file.

Official

Responsibilities and Achievements:

I joined the division of government and non-profit organization as a civil servant in the local audit office after my graduation, which is responsible for auditing revenues and expenditures of government departments and non-profit agencies, including institutions under the Local People’s Congress and local People’s Court, Local People’s Procuratorate, Armed Police, party and government organizations and social bodies which receive local budgetary appropriations or turn over revenues to local financial departments.

Bachelor

Major Category:

Accounting

Major Description and Courses:

Higher mathematics 、English、Chinese、Political economy、Philosophy、History、Basic accounting、Industrial accounting、Commercial accounting、Management accounting、Western accounting、Auditing、Finance、Financial Managment、Marketing、Information system design、Computer、Graduation thesis。